‘I SAY’ Supported Living Services is a family run business that has been in operation since 2011, we have developed the service and take pride in now providing over 1000 hours of care and support per week to individuals with varying needs to support them to achieve their individual goals and aspirations.
To enable customers to have as much choice and control as possible through a person centred approach.
To support individuals to access health services to meet their individual needs.
To, enable individuals, to lead a full and purposeful life in their communities and to be able to develop a range of friendships, activities and relationships.
To provide support to enable customers to be as independent as possible.
To enable individuals to access employment either voluntary or paid.
Follow all appropriate safeguarding protocols to protect our customers.
To provide a continuously improving service, to ensure; the highest quality of support to individuals, enable the client to achieve their outcomes and by ensuring that staff are trained appropriately to meet the needs of all individuals.
To work with a variety of professionals and agencies and to operate a transparent service to ensure the needs of the customer always come first.
Every effort is made to promote the rights, independence, choice and inclusion of the individual at all times. To ensure that customers Privacy, Confidentiality and Dignity are respected at all times.
Within the service, emphasis is placed on constantly improving the quality of support given to customers. Each customer will be involved in, and supported to make decisions that will enhance their quality of life and the support they receive
The customer’s needs will be reviewed and evaluated on a six monthly basis, or as and when their needs change.
The customers will have Individual Support Plans, these will be completed with the individual with support from their link workers within one month of assessment, and all customers will have a named link worker.
The customers will have the opportunity for community contacts, which result in engagement in meaningful activity.
The customer’s cultural and religious beliefs will be respected and their needs met as far as is practicable.
‘I SAY’ Supported Living services Ltd, will ensure that all individuals are empowered and involved in the service that we as a service provide. We will ensure that your choices and aspirations are acted upon by the support team that will be working with you. The team will specialise in supporting you in maintaining and developing all aspects of your life. This could include employment, education, leisure pursuits managing your tenancy agreement, developing friendships, holidays, daily living skills, benefits, finances, emotional support, and much more, you just “SAY” how you would like your support delivered.We will endeavour to provide a service whereby you receive the support that you need to assist you in developing your skills and enabling you to reach your outcomes and aspirations.
Any persons choosing to come to our service are welcome to stay for as long as they wish. We pride ourselves on the fact that we have no time restrictions and the choice is yours.We will work together as a team with you, your family, advocates social services and any persons that you want involved. We will develop a support package with you for your individual needs, ensuring you feel empowered and enabling you to have a ‘SAY’ in the programme that you have developed that enables you to live as independently as possible in your own home.